Shipping & Returns
HOW LONG DOES IT TAKE?
Orders placed before 1:00pm (NZST) Monday to Friday are dispatched the same day. We generally expect North Island deliveries to arrive within 2-3 business days or South Island deliveries to arrive within 1-2 business days. Live rural? You should expect an extra few days for your parcel to arrive.
International orders can take 7-15 business days depending on your location and local service offering.
We shop online too and know what it's like to be waiting in excitement, so we do our absolute best to dispatch orders as quickly as humanly possible!
FREE SHIPPING ORDERS $199+
If you're supporting us we'll support you. Any orders totalling $199 or more will be shipped for free and to the same time expectations as above. Our Free Shipping policy applies to all standard New Zealand based orders. Urgent or international shipments are excluded.
HOW DO YOU SHIP?
We're an NZ owned business and ship orders from our warehouse in Christchurch. Domestic orders are shipped using Castle Parcels, Post Haste and NZ Couriers depending on the parcel location and size - International orders are shipped using NZ Post. As soon as we have prepared your order you will receive a tracking number so you can keep an eye on the status of your parcel.
RETURNS & REFUNDS
We take our obligations seriously and do whatever we need to under the Consumer Guarantees Act 1993. If you buy something that is faulty we will repair, replace or refund that item. We do not offer refunds for change of mind purchases once received, however if you do change your mind and send back an unopened item to us within 7 days of receipt we will generate a store credit so you can exchange it for something else! Returns can be sent to 7B Birmingham Drive, Middleton, Christchurch.
No problem! Customer service runs in our blood. Check out the Help page for self diagnosis or otherwise contact our team on 0800463478 or email@example.com. Alternatively use the live chat button on the bottom of this page.