Shipping & Returns

How Long Does It Take?

Orders placed before 1:00pm (NZST) Monday to Friday are dispatched the same day. We generally expect North Island deliveries to arrive within 1-2 business days or South Island deliveries to arrive within 2-3 business days. Live rural? You should expect an extra few days for your parcel to arrive.

We shop online too and know what it's like to be waiting in excitement, so we do our absolute best to dispatch orders as quickly as humanly possible!

    Free Shipping Orders $199+

    If you're supporting us we'll support you. Any orders with car care products totalling $199 or more will be shipped for free and to the same time expectations as above. Our Free Shipping policy applies to all standard New Zealand based orders. Urgent or international shipments are excluded.

    How Do You Ship?

    We ship from Auckland and Christchurch using a combination of Aramex Couriers and Post Haste depending on the parcel location and size. As soon as we have prepared your order you will receive a tracking number automatically so you can keep an eye on the status of your parcel. International orders are shipped with NZ Post which can take 7-15 business days depending on your country.

    What About Returns & Refunds?

    We take our obligations seriously and do whatever we need to under the Consumer Guarantees Act 1993. If you buy something that is faulty we will repair, replace or refund that item. We do not offer refunds for change of mind purchases once received, however if you do change your mind and send back an unopened item to us within 7 days of receipt we will generate a store credit so you can exchange it for something else! Returns should be sent to 33 Walls Road, Penrose, Auckland 1061.

    You can view our full return policy here.

    I Have More Questions

    No problem! Customer service runs in our blood. Check out our FAQ/Help page for self diagnosis or otherwise contact our team on 0800463478 or sales@unitedcarcare.co.nz. Alternatively use the live chat button on the bottom of this page.

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