Don't stress! We take the safe delivery of orders very seriously. Please contact us immediately to resolve incomplete or damaged orders - and if you can send through some photos of damaged goods with your enquiry it will speed things up.
While we prefer not to we can accept phone orders on a case by case basis although we much prefer to generate orders via our website or through an email to email@example.com - with an invoice generated.
After starting our own detailing business (OCD); we found ourselves constantly sourcing products from overseas due to the lack of quality gear available in New Zealand. After demand from our customers we launched United Car Care to pass on those great products to the whole country (and of course our expertise in the industry allows us to pass on advice and support too!)
We are a small team of car enthusiast Kiwis based in Auckland. We're truly car obsessed and obsessed with detailing and ensuring a perfect finish every time! I guess you could call us a little bit OCD ;)
Everything we sell has been extensively and continually tested and used by us. We use all of our products in OCD - our detailing business and we will only sell what passes our strict quality checks. A few brands we used to stock have come and go - as we found better products that meant we no longer had the need to sell the other brands. We're not afraid to replace products with even better products.
If you're having trouble checking out first try to complete your cart using a different web browser or device. If you are still having no luck, check your payment method and try again. For technical support and website issues contact us with a screenshot and description of the problem you are having.
We've made it easy with a range of different payment methods. We accept Visa, Mastercard & American Express payments using our secure checkout. PayPal is also accepted for both credit cards & PayPal balance payments. If internet banking is more of your style we also have POLi Pay and traditional bank transfer available too. Finally we also offer Oxipay for interest free repayments!
Yes - we accept both POLi Internet Banking for instant payments and also manual bank account payments to our KiwiBank account (United Car Care Limited - 38-9019-0183477-00). When paying via bank transfer please use your surname and order number as reference.
When you shop with an Oxipay retailer you can spread the cost of your purchase over 4 easy payments, instead of paying the whole lot upfront; so you can get the things you want right now and keep the money in your pocket for other things.
Just nominate your New Zealand Mastercard or Visa credit or debit card and we'll schedule your 4 fortnightly payments and automatically deduct the payments. Your first payment (25% of the purchase price) is made on the day of purchase; and the other payments made in subsequent fortnights.
That's the best part! There are absolutely no fees or interest for shoppers as long as payments are processed on time. If the nominated Visa/Mastercard has insufficient funds on payment days you will be charged a late payment fee.
We accept any Mastercard or Visa credit or debit card that have been issued in New Zealand for Oxipay payments. Currently, we do not accept any prepaid cards or any credit or debit cards that have been issued outside of New Zealand.
Afterpay allows you to pay off any purchase over 4 simple automated payments, every 2 weeks. Afterpay has instant approval and links payments to a nominated debit or credit card. With Afterpay you receive access to the product straight away - no long waits like a traditional layby. There are also no fees!
Just nominate your New Zealand Mastercard or Visa credit or debit card and we'll schedule your 4 fortnightly payments and automatically deduct the payments. Your first payment (25% of the purchase price) is made on the day of purchase; and the other payments made every 2 weeks.
That's the best part! There are absolutely no fees or interest for shoppers as long as payments are processed on time. If the nominated Visa/Mastercard has insufficient funds on payment days you may be charged a late payment fee.
Afterpay accepts payments from debit and credit cards from Mastercard and Visa which have been issued in your country of residence. Please note that we cannot accept payments by BPAY, Bank Transfer, AMEX or Pre-Paid cards.