Help Center

We currently ship to New Zealand, Australia and Fiji. Shipping outside of these countries may be possible by contacting us first.

We aim for 1-2 days within the North Island and 2-3 days within the South Island. Rural delivery addresses may take a bit longer. International orders have a target delivery of 5-10 days.

Standard NZ shipping is $9 or free on orders over $150. We have a Poste Haste option for $14. All international order shipping rates are calculated at checkout.

For NZ orders we use Fastway as our preferred shipping agent. We also have an option for Post Haste at checkout. International orders are processed through NZ Post.

By logging in to your account and checking your order status - this will tell you whether it is still processing or has been sent.

For orders that have been sent, you can use the provided tracking number at www.fastway.co.nz or www.nzpost.co.nz (for international orders). If you are still not sure, contact us.

Don't stress! We take the safe delivery of orders very seriously. Please contact us immediately to resolve incomplete or damaged orders - and if you can send through some photos of damaged goods with your enquiry it will speed things up.

Yes you can. Pick up is available from our Penrose showroom.

Penrose Showroom
33 Walls Road
Penrose
Auckland 1061 

Tuesday to Friday 9am to 5pm - Saturdays 10am to 2pm

While we prefer not to we can accept phone orders on a case by case basis although we much prefer to generate orders via our website or through an email to sales@unitedcarcare.co.nz - with an invoice generated.

You can call us on 0800 IM DIRTY (0800 463 478) free within NZ.

You can see our monthly special by checking out the menu bar at the top of our website!

Yes, we do offer trade pricing schemes for approved businesses. Contact us with your business information to find out more.

We're proud to stock ValetPRO, Fireball, RUPES, Truckers Pride, Menzerna, Grit Guard, Vibac, Care Nitrile, Pro & Hop, Rapid Dry Towels, Chemical Guys!

Yes we will - let us know what you would like to see!

We may be able to special order & source products not within our standard range. To enquire contact us today with specific information.

Yes we do; both online and in-store (physical gift cards). See here.

Yes we can - make sure to write your special request in the order notes.

United Car Care was started in 2014 and has been going strong ever since!

After starting our own detailing business (OCD); we found ourselves constantly sourcing products from overseas due to the lack of quality gear available in New Zealand. After demand from our customers we launched United Car Care to pass on those great products to the whole country (and of course our expertise in the industry allows us to pass on advice and support too!)

We are a small team of car enthusiast Kiwis based in Auckland. We're truly car obsessed and obsessed with detailing and ensuring a perfect finish every time! I guess you could call us a little bit OCD ;)

Everything we sell has been extensively and continually tested and used by us. We use all of our products in OCD - our detailing business and we will only sell what passes our strict quality checks. A few brands we used to stock have come and go - as we found better products that meant we no longer had the need to sell the other brands. We're not afraid to replace products with even better products.

Click on the little head in the main menu at the top of our website (just to the right of the 'cart' link. Or alternatively click here.

Head to the my account page and click the forgotten password link. If you still have no joy, contact us for a resolution.

If you're having trouble checking out first try to complete your cart using a different web browser or device. If you are still having no luck, check your payment method and try again. For technical support and website issues contact us with a screenshot and description of the problem you are having.

We've made it easy with a range of different payment methods. We accept Visa, Mastercard & American Express payments using our secure checkout. PayPal is also accepted for both credit cards & PayPal balance payments. If internet banking is more of your style we also have POLi Pay and traditional bank transfer available too. Finally we also offer Oxipay for interest free repayments!

Discount codes and gift cards can be entered in the checkout area after entering customer information. See the form on the right hand side marked 'Gift Card or Discount Code' and enter the code.

No, only one discount code can be used per order.

We don't like to spam our members - so you can expect regular newsletter updates once or twice per month.

We've sponsored numerous NZ events before both with financial and product sponsorship. Not only that but we also sponsor race cars too!

Keep an eye on our Facebook page for upcoming event information.

We do deal with multiple car clubs; offering special rates on our products. Contact us with a proposal and what your club is all about!

Our detailing showroom allows us to host car clubs at our premise for barbecues, club nights, detailing demonstrations and more... we're more than just the worlds best car care products... :)

Oh no. We know what it's like to have a club of filthy cars on display at an event. Let's talk today to discuss how we can give your club some training, support & help out!

Online we currently accept Visa, Mastercard and American Express.

In-Store we accept all of the above; and also Q-Card.

Yes! We currently accept both Apple Pay and Google Pay on our accelerated checkout process.

Yes - we accept both POLi Internet Banking for instant payments and also manual bank account payments to our KiwiBank account (United Car Care Limited - 38-9019-0183477-00). When paying via bank transfer please use your surname and order number as reference.

Yes - we currently have PayPal as an available option for purchases online. This excludes trade purchases.

When you shop with an Oxipay retailer you can spread the cost of your purchase over 4 easy payments, instead of paying the whole lot upfront; so you can get the things you want right now and keep the money in your pocket for other things.

As soon as your Oxipay payment is approved we will dispatch your goods straight away! You do not need to wait until all payments are made like a layby; with Oxipay you get the goods straight away.

Just nominate your New Zealand Mastercard or Visa credit or debit card and we'll schedule your 4 fortnightly payments and automatically deduct the payments. Your first payment (25% of the purchase price) is made on the day of purchase; and the other payments made in subsequent fortnights.

That's the best part! There are absolutely no fees or interest for shoppers as long as payments are processed on time. If the nominated Visa/Mastercard has insufficient funds on payment days you will be charged a late payment fee.

You can access Oxipay if you:

• Live in New Zealand
  
• Are at least 18 years old
  
• Have a valid and verifiable email address and a New Zealand mobile number
  
• Have a New Zealand Mastercard or Visa credit or debit card
  
• Have a New Zealand residential and shipping address
  
• Have a New Zealand drivers licence
  

The friendly Oxipay support team are available to help if you have any questions about your payments. You can reach them via their help & support page or call 0800 189 236.

Oxipay has a minimum purchase of $20. A single Oxipay purchase can be up to $1,500.

We accept any Mastercard or Visa credit or debit card that have been issued in New Zealand for Oxipay payments. Currently, we do not accept any prepaid cards or any credit or debit cards that have been issued outside of New Zealand.

Yes, our Auckland branch accepts Oxipay in-store!

Afterpay allows you to pay off any purchase over 4 simple automated payments, every 2 weeks. Afterpay has instant approval and links payments to a nominated debit or credit card. With Afterpay you receive access to the product straight away - no long waits like a traditional layby. There are also no fees!

As soon as your Afterpay payment is approved we will dispatch your goods straight away! You do not need to wait until all payments are made like a layby; with Afterpay you get the goods straight away.

Just nominate your New Zealand Mastercard or Visa credit or debit card and we'll schedule your 4 fortnightly payments and automatically deduct the payments. Your first payment (25% of the purchase price) is made on the day of purchase; and the other payments made every 2 weeks.

That's the best part! There are absolutely no fees or interest for shoppers as long as payments are processed on time. If the nominated Visa/Mastercard has insufficient funds on payment days you may be charged a late payment fee.

You can access Afterpay if you:

• Live in New Zealand
  
• Are at least 18 years old
  
• Have a valid and verifiable email address and a New Zealand mobile number
  
• Have a New Zealand Mastercard or Visa credit or debit card
  
• Have a New Zealand residential and shipping address
  
• Have a New Zealand drivers licence

The friendly Afterpay support team are available to help if you have any questions about your payments. You can reach them via their help & support page or call 0800 461 268.

Afterpay accepts payments from debit and credit cards from Mastercard and Visa which have been issued in your country of residence. Please note that we cannot accept payments by BPAY, Bank Transfer, AMEX or Pre-Paid cards.

https://help.afterpay.com/hc/en-nz/categories/360001002192-FAQ